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Associate Contact Management (m/f/d)

Associate Contact Management (m/f/d)

Field of Work:  Communication

Berlin, Berlin, DE

ID:  546

As part of our ONEGLOBE initiative we are looking for an Associate Contact Management (m/f/d) at KWS in Berlin for our international shared service center for the next possible date. This Global Transaction Center (GTC) delivers internal services of functions such as human resources, finance, controlling, procurement and IT. The role collaborates with the Lead of Service and Contact Management and all service delivery units, building the single point of contact for internal customer inquiries at the newly established GTC. Moreover, the position focuses on ensuring a high customer experience by supporting the effective solution of customer requests. This job will be unlimited and in full-time.


Your tasks:

  • Act as first point of contact for internal and external customers via phone and ticket system.
  • Close collaboration with internal functions to reply incoming requests efficiently and with high quality.
  • Monitor tickets and prepare ticket reports.
  • Develop and maintain FAQs to support self-service.
  • Responsible for the administration and control of the underlying IT ticket system of the GTC.
  • Coordination and maintenance of knowledge and information systems.
  • Contribute and support to continuous improvement initiatives.
  • Provide end user and back and user training.


Your profile:

  • High customer orientation and good communication skills.
  • Fluent  English and good German language skills and  other languages are a plus.
  • Strong sense of urgency and personal interaction skills.
  • Motivation to seek for improvements and provide solutions.
  • Highly organized and proficient at multitasking.
  • Flexible team player.
  • Knowledge and experience in customer service practices.
  • Experience in relevant IT systems (MS Office and other).




About KWS
KWS is one of the world’s leading plant breeding companies. With the tradition of family ownership, KWS has operated independently for more than 160 years. It focuses on plant breeding and the production and sale of seed for corn, sugar beet, cereals, potato, rapeseed and sunflowers. KWS uses leading-edge plant breeding methods. 5.147 employees represent KWS in more than 70 countries.
For more information: www.kws.com. Follow us on LinkedIn® at https://linkedin.com/company/kwsgroup/.

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