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Associate Service Management (m/f/d)

Associate Service Management (m/f/d)

Field of Work:  Communication

Berlin, Berlin, DE

ID:  545

As part of our ONEGLOBE initiative we are looking for an  Associate Service Management (m/f/d) at KWS in Berlin for our international shared service center. This Global Transaction Center (GTC) delivers internal services of functions such as human resources, finance, controlling, procurement and IT. The role collaborates with the Lead of Service and Contact Management and all service delivery units, facilitating the delivery of service promise at the newly established GTC. Moreover, the position focuses on ensuring high performance by supporting the service delivery processes and units. This job will be unlimited and in full-time and is available as soon as possible.


Your tasks:

■ Measurement of service quality and potential for improvement.

■ Manage, compile and store relevant contract documents (MSA/SLA).

■ Defining, triggering and monitoring of ONEGLOBE invoicing services to local legal entities.

■ Responsible for the initial set-up and operation of the performance management and reporting as well as the further development of the ONEGLOBE KPIs. 

■ Establishment of a professional customer and communication management.

■ Supports the lead of service and contact management in ensuring a high-quality regular operation of the GTC.

■ Facilitation of general administrative, logistical and coordinating tasks of the center management and taking over the interface function between the global functions and the GTC.


Your profile:

■ Working knowledge of relevant Service Management tasks and methods.

■ Knowledge and experience of customer service practices.

■ Fluent in English (written and spoken), other languages are an asset.

■ Experience in relevant IT systems (MS Office and other.)

■ Strong sense of urgency and personal interaction skills.

■ Highly organized, self-reliant and proficient at multitasking

■ Ability to manage complex situations and contribute to solutions



About KWS
KWS is one of the world’s leading plant breeding companies. With the tradition of family ownership, KWS has operated independently for more than 160 years. It focuses on plant breeding and the production and sale of seed for corn, sugar beet, cereals, potato, rapeseed and sunflowers. KWS uses leading-edge plant breeding methods. 5.147 employees represent KWS in more than 70 countries.
For more information: www.kws.com. Follow us on LinkedIn® at https://linkedin.com/company/kwsgroup/.

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