For our international Shared Service Center, we are looking for an Associate Service Management (m/f/d) at KWS Berlin GmbH, which delivers services of functions such as Human Resources, Finance, Controlling, Legal, Procurement and IT to our internal legal entities.

The role collaborates with the Lead of Service and Contact Management and all service delivery units, facilitating the delivery of the service promise at the newly established Global Transaction Center. Moreover, the position focuses on ensuring high performance by supporting the service delivery processes.

This job will be unlimited and in full-time and is available as soon as possible.

Your tasks:

• Conduct service review meetings with our internal legal entities and internal functions
• Analyze and measure service quality and potential for improvement
• Develop and implement service and process reporting
• Define, verify and evaluate KPIs
• Develop a professional customer relationship and communication management

• Support internal functions to ensure operational excellence
• Manage, compile and store relevant contract documents

Your profile:

• Knowledge of relevant tasks and methods of service management and service delivery management
• Very good communication and presentation skills as well as experience in customer relationship management
• Fluent English and German (spoken and written), other languages are very welcome
• Very good experience in relevant IT systems such as Excel and SAP
• Excellent Power BI skills
• Knowledge in Finance, Procurement and Human Resources is an advantage
• Solution-oriented, independent and structured way of working along with a mentality for setting up and improving services
• Experience in working in a shared-service center is a big plus. 

We look forward to receiving your online application via our application system SuccessFactors! Please use the "Apply" function in the online advertisement.