Associate IT (m/f/d)

Associate IT (m/f/d)

Field of Work:  IT
Location: 

Berlin, Berlin, DE

ID:  59

As part of our ONEGLOBE initiative we are seeking for our Global Transaction Center (GTC) for the next possible date an
Associate IT (m/f), a position at KWS in Berlin. This job will be unlimited and in full-time.

 

Your tasks:

■ Proactively identifies service delivery issues and takes appropriate action, undertakes performance improvement initiatives and use of best practice

■ Performs IT service Level monitoring and reporting including information collection, analysis, trend identification and reporting

■ Supports incident resolution and structured handover to 1st/2nd Level Support

■ Executes incident management Reporting and supplies incident-related information to the other service management processes

■ Adds, changes or revokes access rights for User Access Management

■ Supports IT contract maintenance processes

■ Collects and qualifies IT changes and ensures a structured handover to IT expert hubs

 

Your profile:

■ Preferably academic degree in information technology (IT), information systems (IS), or business informatics

■ Preferably 2 or more years of experience in the field of information technology, IT services, and/or in a shared service center environment

■ Fluent in English (written and spoken)

■ Preferably fluent in a second language (Spanish, French, Italian, Russian, etc.)

■ Knowledge on the ITIL framework

■ Solid IT background and ideally helpdesk experience

■ Analytical skills and a hands on mentality

■ Customer orientation and extraordinary service attitude

■ Cooperative and team-working mindset


About KWS
KWS is one of the world’s leading plant breeding companies. With the tradition of family ownership, KWS has operated independently for more than 160 years. It focuses on plant breeding and the production and sale of seed for corn, sugar beet, cereals, potato, rapeseed and sunflowers. KWS uses leading-edge plant breeding methods. 5.147 employees represent KWS in more than 70 countries.
For more information: www.kws.com. Follow us on LinkedIn® at https://linkedin.com/company/kwsgroup/.


Job Segment: Information Systems, Informatics, Information Technology, Help Desk, Technology, Bilingual

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