Shape the future of service delivery in a dynamic, global environment! 

As our new Service & Performance Manager (m/f/d) you will lead efforts to enhance service quality, operational efficiency and performance across the Global Transaction Center (GTC).

In this key role you will optimize the service delivery, drive cross-functional collaboration and oversee impactful projects that align with organizational goals. Acting as a central point of contact for stakeholders you will be responsible to establish KPIs, ensuring operational excellence and helping to evolve our Global Transaction Center to a high-performing, agile service organization. 

This is a permanent, full-time position.

Your place of work is at our Berlin-based KWS entity - KWS Berlin GmbH.

Key Responsibilities: 

• Drive Service Performance: Define and monitor KPIs to ensure transparency, measure service quality and drive operational improvements across the GTC
• Develop Service Delivery: Define our service management framework, share performance insights and align future initiatives with organizational priorities
• Ensure Service Excellence: Establish and maintain service standards, processes and workflows to deliver consistent, high-quality results
• Lead Strategic Projects: Manage and execute cross-functional projects to improve service delivery, efficiency and operational alignment with organizational goals
• Optimize Processes: Identify inefficiencies, streamline workflows and implement solutions to enhance productivity and reduce complexity
• Collaborate Across Functions: Partner with our GTC Leadership Team and stakeholders to align resources, priorities and initiatives for seamless service delivery
• Foster Continuous Improvement: Identify opportunities for enhancement, develop knowledge management and implement best practices and promote a culture of ongoing service and operational improvement
   

Your Profile: 

• Bachelor’s and / or Master's degree in business administration, operation management, or a related field
• Experience in relevant functional domains - such as Finance, HR, Controlling, Master Data Management and related core systems (e.g. SAP MM, FI/CO, SAP S4 HANA, SAP SuccessFactors) 
• Several years of proven professional experience in service & performance management, leading operational teams and leading projects in a global shared services center 
• Proven ability to define and monitor KPIs, improve processes and drive operational efficiency
• Track record of managing projects across multiple teams and departments  
• Strong understanding of operational excellence, process improvement methodologies and project management tools  
• Excellent command of English, additional language skills are an asset 

We Offer:
 

• An exceptionally interesting and varied job in an international environment with the opportunity to shape this role at KWS and to contribute innovative ideas
• In this position you could form your job with flexible working hours
• Working at KWS Group means to work for a publicly listed and family-backed, independent, and international company. A company with the values of closeness, reliability, foresight, and independence – and a sustainable business model which successfully tackles the challenge to feed the world’s population
• As a basis, we offer excellent work equipment and sufficient free parking spaces at the locations
• We create the appropriate framework conditions for you: capital-forming benefits, Christmas and holiday pay, childcare allowance, company bike and much more

Please use the "Apply" function in the online advertisement.