Shape the future of service delivery in a dynamic, global environment! 

As our new Service & Performance Manager (m/f/d) you will lead efforts to enhance service quality, operational efficiency and performance across the Shared Services Center.

In this key role you will optimize the service delivery, drive cross-functional collaboration and oversee impactful projects that align with organizational goals. Acting as a central point of contact for stakeholders you will be responsible to establish KPIs, ensuring operational excellence and helping to evolve our Shared Services Center to a high-performing, agile service organization. 

This is a permanent, full-time position.

Your place of work is at our Berlin-based KWS entity - KWS Berlin GmbH.

Key Responsibilities: 

• Drive Service Performance: Define and monitor KPIs to ensure transparency, measure service quality and drive operational improvements across the Shared Services Center
• Develop Service Delivery: Define our service management framework, share performance insights and align future initiatives with organizational priorities
• Ensure Service Excellence: Establish and maintain service standards, processes and workflows to deliver consistent, high-quality results
• Lead Strategic Projects: Manage and execute cross-functional projects to improve service delivery, efficiency and operational alignment with organizational goals
• Optimize Processes: Identify inefficiencies, streamline workflows and implement solutions to enhance productivity and reduce complexity
• Collaborate Across Functions: Partner with our Shared Service Centers Leadership Team and stakeholders to align resources, priorities and initiatives for seamless service delivery
• Foster Continuous Improvement: Identify opportunities for enhancement, develop knowledge management and implement best practices and promote a culture of ongoing service and operational improvement
   

Your Profile: 

• Bachelor’s and / or Master's degree in business administration, operation management or a related field
• Experience in relevant functional domains - such as Finance, HR, Controlling, Master Data Management and related core systems (e.g. SAP MM, FI/CO, SAP S4 HANA, SAP SuccessFactors) 
• Several years of proven professional experience in service & performance management, leading operational teams and leading projects in a global shared services center 
• Proven ability to define and monitor KPIs, improve processes and drive operational efficiency
• Track record of managing projects across multiple teams and departments  
• Strong understanding of operational excellence, process improvement methodologies and project management tools  
• Excellent command of English, additional language skills are an asset 

We Offer:
 

• An exceptionally interesting and varied job in an international environment with the opportunity to shape the role of Business Partner Finance at KWS and to contribute innovative ideas
• Targeted professional trainings such as our Business Partner Academy
• In this position you could form your job with flexible working hours
• Working at KWS Group means to work for a publicly listed and family-backed, independent, and international company. A company with the values of closeness, reliability, foresight, and independence – and a sustainable business model which successfully tackles the challenge to feed the world’s population
• As a basis, we offer excellent work equipment and sufficient free parking spaces at the locations
• We create the appropriate framework conditions for you: capital-forming benefits, Christmas and holiday pay, childcare allowance, company bike and much more

Please use the "Apply" function in the online advertisement. We are keen to receive your online application soon.