Drive smart system solutions that strengthen our processes and meet customer needs!

KWS SAAT SE & Co. KGaA is looking for a Customer Service Specialist (m/f/d) with a focus on Systems & Tools, to join us as soon as possible.
In this role, you will play a key part in shaping the digital future of our Customer Service & Logistics department. You will independently develop, coordinate, and manage our system landscape and make a significant contribution to the harmonization and optimization of the underlying processes. 

This exciting and varied position is permanent and full-time, based in Einbeck or Wohlde (Germany).

What you can look forward to:

• Responsibility for, coordination of, and further development of the system landscape in the German market, with a focus on order processing, particularly the specialist dealer portal
• Harmonization of existing processes across all crop types – including contributing your own innovative ideas to achieve overarching process goals
• Design, optimization, and implementation of interfaces between relevant systems (SAP, Salesforce, MuleSoft) in close collaboration with internal and external service providers
• Definition of requirements for the Customer Service & Logistics department and representation of these requirements in international projects (e.g. within the S/4HANA rollout)
• Execution of acceptance tests as well as internal departmental trainings together with end users, and support with technical issues

Bring in your strengths:

• Completed degree or vocational training, ideally with a focus on business informatics or a comparable qualification
• Strong understanding of systems and processes, along with initial professional experience in IT project management or a similar role
• Advanced knowledge of SAP, especially SAP SD, and/or Salesforce
• Confident stakeholder management and excellent communication skills, combined with a high level of assertiveness
• High level of flexibility, initiative, and a structured, reliable, and independent working style
• Fluent German and English skills, both written and spoken

Start your future with us! What we offer to help you grow:

• Challenging projects in an international work environment with the opportunity to contribute innovative ideas to the agricultural industry
• Flexible working hours model with the option for remote work (hybrid model)
• A family-owned company culture characterized by closeness, reliability, independence, and foresight, reflected in an open and friendly working atmosphere
• True to the motto "Make yourself grow!" we promote your personal and professional development
• Attractive additional benefits such as capital-building benefits, holiday and Christmas bonuses, childcare allowance, job bike, and more

Make a real impact and grow with us!

We look forward to your expertise and enthusiasm – and happy to receive your digital application via our job portal.