Are you passionate about creating seamless customer experiences and leveraging data to drive commercial success? KWS UK Ltd. is seeking a CRM & Commercial Analytics Specialist to join our dynamic team in Thriplow. In this full-time role, you’ll play a pivotal part in shaping our customer journey strategy and optimising our CRM systems to support marketing and sales excellence. 
 

As our CRM & Commercial Analytics Specialist, you will: 

• Champion a customer-centric approach by ensuring a consistent and smooth experience across all touchpoints and stages of the customer journey. 

• Collaborate with the Digital Marketing Executive and cross-functional teams to assess and enhance customer interactions across channels and platforms. 

• Design and deliver exceptional customer experiences through all marketing activities. 

• Act as the Salesforce expert for KWS UK, promoting system adoption and best practices across internal teams. 

• Optimise the CRM system (Salesforce) in alignment with marketing and sales requirements. 

• Provide hands-on support to internal teams for efficient CRM usage. 

• Ensure GDPR compliance and uphold data governance standards. 

We’re looking for a proactive and analytical professional with: 

• Minimum 4+ years of experience in customer journey marketing and/or CRM. 

• Proven expertise in Salesforce (essential). 

• Advanced proficiency in analytical tools such as Google Analytics and CRM platforms. 

• Strong understanding of customer engagement, retention, and loyalty strategies. 

• Experience in project management and campaign execution. 

• UK-based and available to work from our Thriplow office at least three days per week. 
   
   

At KWS, we believe in cultivating talent and fostering a supportive work environment. You’ll benefit from: 

• Key focus on professional and personal development. “Make yourself grow”. 

• 35 working hours weekly 

• 30 days of annual leave plus bank holidays 

• Highly competitive Pension Scheme with 16% Company contribution and 1.2% minimum employee contribution 

• Life Assurance of three times annual salary 

• Income Protection Plan at 75% of salary for long-term illness and disability for a period of three years 

• Private Health Care Plan 

• Profit Related Bonus Scheme, targeted at 10% of annual salary 

• Membership of Lifestyles discount scheme 

• Reduced diesel prices from the company’s fuel pump 
   
   

Ready to Join Us? 

If you’re excited to drive customer excellence and bring data-driven insights to life, we’d love to hear from you. Apply now with your CV and take the next step in your career with KWS UK Ltd.